CampusGrid Support

Last updated: June 24, 2026

Overview

CampusGrid helps students manage their class schedules, plan their days with custom tags, coordinate with classmates, track commute times, and stay connected to campus events and announcements. If you need help with setup, troubleshooting, or account access, contact our support team.

Contact Support

Email: support@campusgrid.app

Response time: 1–2 business days

Common Issues

• Unable to sign in: Check your internet connection, confirm your email and password are correct, and try again. Use "Forgot Password" to reset if needed.
• School not found during signup: Search for your school by name or abbreviation. If it is not listed, contact support to have it added.
• Schedule not loading: Ensure you have an active internet connection. Pull down to refresh on the Schedule tab.
• Day tags not saving: Make sure you tap the confirm/save button after adding a tag. Tags require an active connection to sync.
• Push notifications not arriving: Confirm notification permission is enabled for CampusGrid in iOS Settings → Notifications → CampusGrid.
• Commute time not showing: The commute feature requires a home address to be set in your profile. Ensure location data is entered correctly.
• Compare Schedules not showing classmates: Both users must be connected and have classes added for the compare view to populate.
• Profile photo not uploading: Confirm photo library permission is granted in iOS Settings → Privacy → Photos → CampusGrid.

App Review Test Instructions (Apple Reviewer)

• Sign in using the test account credentials provided in the App Review Notes.
• The account is pre-configured and lands directly on the Schedule tab — no onboarding required.
• Tap any day on the calendar to open the Day Detail modal and explore classes and notes.
• In the Day Detail modal, tap the Notes tab and use the tag chips to add a day tag (e.g. Study Session, Work).
• Navigate to the Commute tab to view the next class card and commute information.
• Tap the bell icon at the top right to view the notifications inbox.
• Navigate to the Profile tab to view and edit profile details, toggle dark mode, and manage notification preferences.
• No in-app purchases, subscriptions, or external accounts are required.

Account Deletion

Users can delete their account and all associated data from the Profile tab by scrolling to the bottom and tapping "Delete Account." This action is permanent and cannot be undone.

Important Use Notice

CampusGrid is a scheduling, coordination, and planning aid for students. Users remain responsible for confirming their class schedules, academic obligations, and institutional policies directly with their school.